Privacy Policy

Please read this privacy policy carefully, processing your personal data implies the knowledge and acceptance of the conditions contained herein.

Who is responsible for collecting and processing data?

The Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, is the entity responsible for the collection and processing of personal data and may, within the scope of its activity, use entities subcontracted by itself, for the purposes indicated herein.

What is personal data?

Personal data is any information, of any nature and regardless of their support, including sound and image, relating to an identified or identifiable natural person. Any person who can be identified directly or indirectly, namely by reference or by identification number or one or more specific elements of his/her physical, physiological, psychic, economic, cultural or social identity, shall be considered identifiable.

What personal data are collected and processed?

The Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, collects and processes the following personal data, among others:

• Reservations: name, email address, telephone number, address, payment method and booking details;
• Recruitment: name, mobile phone, e-mail address, date of birth and resume;
• Newsletter: name, e-mail address and country.

When browsing the website, the Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, may collect information about the computer, including the IP address, operating system, and browser used for administrative purposes and aggregation of information for our advertisers.

The Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, assumes that the data has been supplied by the holder of the data or that it has given authorization to do so and presumes that it is true and up to date.

How are your data collected?

Personal data can be collected by following means:

• E-mail;
• Website
• Phone calls;
• In person.

The data collected are processed and stored in a computerized way and in strict compliance with the legislation on the protection of personal data being stored in a specific database, created for this purpose, by Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, or the entities contracted by it.

Some personal data collected from website are mandatory and, in case of lack or insufficiency of these data, Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, may not be able to provide you with the services or information requested. In each specific case, Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, will inform you of the mandatory nature of the provision of personal data in question.

Which are the purposes and basis for processing your data?

According to the Principles of data protection, the Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, may only process your personal data for specific purposes and if it has a legal basis for doing so. The Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, uses your data for the following purposes and based on the following grounds:

1. Based on the hotel services agreement you entered into with us, we treat your data for the purposes of:
   • Reservation's and stay's management
   • Budget requests, informations about and confirmations of reservations
   • Preferences registration (room preferred, mobility, newspapers/magazines, etc.)
   • Billing and verifications of payment means.
   • Provision of information necessary for your stay in the Hotel
   • Customer Support
2. On the basis of your consent, we treat your data for the purposes of:
   • Sending newsletters (if not our client)
   • Submitting marketing actions (if not our client)
   • Sending satisfaction questionnaires
3. In compliance with legal obligations, we treat your data for the purposes of:
   • Complaints management
   • Compliance with other legal or regulatory obligations
4. Because you are our customer and we have a legitimate interest in providing you, more each time, a better service, we treat your data for the purposes of:
   • Realization of satisfaction questionnaires related to your stay
   • Realization of market studies, evaluation inquiry and statistical analyzes
   • Contacts agenda
   • Sending informative communications
5. Because we are in the scope of pre-contractual procedures, we treat your data for the purposes of:
   • Recruitment and selection

Who with your data are shared?

The data collected and held by Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, may be transmitted, with respect for the duty of confidentiality and the principle of the purpose that led to its collection, for the following entities:

• Entities of the Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels.
• Judicial or administrative authorities, in cases where such assignment is mandatory;
• Recruitment and selection companies;
• Subcontractors who will process the data on behalf of Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, and according to the purposes determined by it.

Cookies

Cookies are small pieces of information that can help identify your browser and which can store information, for example, User's settings and preferences.

The Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, may store cookies on your device to personalize and facilitate navigation to the maximum, not providing those same cookies references or personal data of the User. For more information you should read our Cookies Policy.

What are your rights?

Under the terms of the Personal Data Protection Act, we guarantee you the right to access, update, rectify, delete, portability and erase your personal data. You may also submit complaints to the National Authority (CNPD).

We also give you the right to object to the use of the data provided for marketing purposes, to send informative communications or to include them in lists or information services. If you did not do it when collecting the data, you can send a request later.

The exercise of these rights shall be carried out through the following e-mail address rgpd@realhotelsgroup.com or address Grupo Bernardino Gomes, placed on Rua do Paizinho 11, 2790-236 Carnaxide | Portugal.

For how long are your data stored?

The time during which the data are stored varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after this time the data will be deleted.

Is your data safe?

The Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, is committed to ensure the protection of the security of your data. For this, we adopted various technical and organizational security measures in order to protect the personal data that it makes available to us against its unauthorized use, loss, misuse, alteration, treatment or access, as well as against any other form of illicit treatment.

The Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, requires its subcontractors and its partners to adopt safety measures equivalent to those it carries out.

Notwithstanding the security measures practiced by Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, the User must take additional security measures, such as ensuring that he uses properly configured security-related equipment and Browser with active firewall, anti-virus and antispyware, and make sure of the authenticity of the websites you visit on the internet and avoid websites whose reputation you do not trust.

Data Communications

The Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, acknowledges that it will be able to communicate data of the Users within the merger, acquisition and / or merger processes in which it is found, not considering this communication as a transfer of data to third parties, nor if there is any subcontracted treatment.

The Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, may also transmit data to third parties in the context of investigations, inquiries and judicial and / or administrative proceedings or of a similar nature, provided that it is duly ordered by judicial order accordingly.

Data transfer

In case of data transfers to third countries that do not belong to the European Union or the European Economic Area, Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, will comply with the law, in particular as regards the suitability of the country of destination for the protection of personal data and the requirements applicable to such transfers, and personal data are not transferred to jurisdictions which do not provide security and protection guarantees.

The use of Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, social networks may involve data transmission to providers of social media services, which may be based outside the European Union or the European Economic Area. Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, is not responsible for the data that the user makes available on social networks.

Changes to the Privacy Policy

The Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, reserves the right at any time to make adjustments or changes to this Privacy Policy, these changes are being duly published on this site.